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Susan is a healthcare professional speaker and expert on service quality, risk management, patient satisfaction
and patient relations. She speaks to more than 100
groups per year, and consistently receives high
marks for her energetic delivery, practical advice
and professionalism.
Learn more about Susan >> |
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Book Info
| Excerpts |
Managing Patient Expectations
By Susan Keane Baker
"A guide worthy of your purchase.
Prepare to wear it out. Prepare to want
it at your right hand, not just on your
shelf. Prepare to be a better-informed and
more successful professional."
Book review
American Hospital Association
Society for Healthcare Consumer Advocacy
October 4, 2002
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Hello
and welcome. I speak for health care organizations that
want to be known for their service quality and for people
who want happier patients. I hope to have the opportunity
to speak for your group soon. 
