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I would like permission to use
some of the articles from your web site
in my employee newsletter.
You are welcome to reprint any article
at no charge, provided that you clearly
indicate that I am the author and provide
www.susanbaker.com as the source.
What kinds of organizations do
you work with?
I work with all types of health care organizations.
I have spoken for local and national associations,
hospitals, outpatient care centers, health
systems, managed care associations, insurance
companies, long term care facilities, medical
and surgical practices and occupational
health centers.
Do you offer consulting services?
No, my practice is limited to speaking.
If you are looking for consulting, project
management or train-the-trainer programs,
I can provide you with the names of experts
who specialize in those services.
What topics do you speak about?
The most frequently requested presentations
are:
· Managing Patient Expectations
· Getting to 99: Achieving a Culture
of Service Excellence
· How To Soothe, Smooth and Improve Difficult People
· One Great Leadership Skill: How
to Inspire Discretionary Effort
· Service Recovery Skills –
How To Feel At Ease When You Receive A Complaint
· Instant Rapport: How to Inspire
Trust and Confidence
· World Class Service Excellence:
60 Ideas in 60 Minutes
· The World Is Full of Cactus, but
We Don’t Have to Sit On It
Click
here to go to presentations page
How long are your presentations?
Most of my programs are designed for a
one hour presentation. Two hours are needed
for “Getting to 99: Achieving A Culture
of Service Excellence". Longer programs
on any of the topics can be customized to
meet your needs.
Why should we choose you to speak
for our group?
I hold the designation of Certified Speaking
Professional (CSP)
from the National Speakers Association.
This is the highest earned designation of
the speaking profession.
I have a long track record of delivering
outstanding presentations that provide solid
content in an interesting and memorable
way. Click
here to see what clients think about my
presentations.
Do you have a videotape I can preview?
No. However, I can help to arrange for
you to attend a live presentation.
How much do you charge?
From $5,000 to $10,000, depending on the
format, length of program(s) and location.
Here’s how it works:
You choose the topic or topics from the
presentation list and then decide how long
you would like the presentation to be, or
how many presentations you would like to
have during one day. You might want to offer
a presentation several times during a day,
so that as many people as possible are able
to attend.
>>
Fee Schedule and examples
Is there a charge for travel time
to and from the meeting?
There is no charge for my travel time.
How are expenses handled?
Everything except a hotel room is included
in the fee. If lodging is needed, the room
and tax are charged to the client’s
master account. There is no additional charge
for airfare, mileage, tolls, car rental,
meals, etc.
Is there a way for me to save on
your fee?
The cost per program is lower when you
engage me to present more than one program
on the same day. You might consider requesting
sponsorship as a way of reducing expenses
for your meeting.
Can you provide references?
Yes. Please click
here for client and participant program
evaluations.
Do you provide learning materials
or handouts?
Yes, a learning guide is prepared to best
meet the needs of your group. The guide
varies from two to twenty five pages in
length, depending on the length of the program
and the type of event. You will receive
a master copy of the guide for duplication.
There is no charge for the master.
Can we videotape or audiotape your
presentation?
Audiotaping is permissible, provided that
a copy of the tape is sent to me within
two weeks of the presentation. Audiotapes
must be for internal use only, and not sold.
My agreement with my publisher prevents
me from allowing presentations to be videotaped.
What is the best way to contact
you?
By telephone. When I am traveling, voice
mail is checked more frequently than email.
My telephone number is 203-966-4880. My
email address is susan@susanbaker.com.
Can you provide a photo for our
brochure?
Yes, a photograph can be mailed to you,
or you can download a photograph here.
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What are your AV and set-up requirements?
Wireless lapel microphone (if more than
50 people will attend)
LCD projector and cable
Screen
Flip chart and markers
A six to eight foot skirted table. I will
speak from the table rather than a lectern.
For some presentations, I will also need
a small cocktail size table or tray-jack.
I bring my own laptop computer, remote
control and laser pointer.
Suggested room set-up:
If you would like the program to be highly
interactive, participants are most comfortable
when they are seated at tables.
If your meeting is a banquet, it is helpful
to pre-set the salad and dessert. Clearing
and setting courses can delay your schedule
and be distracting for your guests if the
presentation is taking place while they
are eating.
Can you send a biography and introduction?
Yes. I will email an introduction printed
in large font for easy reading. You receive
this in advance of the meeting and I bring
an additional copy with me to the event.
What is the next step to have you
speak for our organization?
Call 203-966-4880 or email susan@susanbaker.com
to select a date.
To finalize an agreement, two things are
needed:
1. A
signed program agreement (Click here for
agreement)
2. A 50% deposit to confirm the date.
How do I get more information about
your programs?
For additional information, please call
me at
203-966-4880 or send an email to susan@susanbaker.com.
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