Tips To End Visits & Telephone Calls

by Susan Keane Baker

Give a warning. "Mr. Johnson, we have just a few minutes left today. Is there another question I can answer for you before we end?"
Begin to speak in the past tense. "It’s been lovely speaking with you."
Express regret. "I’ve enjoyed our discussion, and am sorry that I have to hang up now in order to take some other calls."
Make it about them. "I know you're busy, so I won't keep you any longer."
Convey that it’s not the end. "Mr. Dickens, I’m looking forward to hearing more about your new boat when you come in for your visit."
Recap. "Before you go, let’s review what we’ve discussed. I’m going to send you the report on your exam today, and you will call us to schedule your next appointment. Thank you so much for coming in to see us today."
Use humor – with an established patient who will enjoy it. Ask, “What time is it?” When your patient tells you, respond with an exaggerated air of shock and surprise – “It is???”

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