Nursing
“A very beneficial day with many great ideas. A very unique and special class. Susan’s personality and ability to teach principles and skills was great.”
Diane Lowry
Clinical Coordinator
Colquitt Regional Medical Center
Moultrie, GA
"She kept us interested with humor - it was a lively presentation."
Courtney Williams, RN
Ortho/Neuro Nurse Manager
MedCenter One
Bismarck ND
“Not only does Susan cite principles, she has practical examples. This was well worth the time.”
Joanne Polarinaces
Unit Manager, PACU/ASU
Alle-Kiske Medical Center
Natrona Heights, PA
“This was a very good program. Susan’s ideas are easy to understand and use.”
Marilyn Faling
Nursing Staff Coordinator
Spectrum Health United Memorial
Lakeview, MI
“Really enjoyed Susan’s presentation and all suggestions. The day seemed short!”
Deborah Kulsic
Director, MedSurg, Pediatrics, & Case Management
Day Kimball Hospital
Putnam, CT
“The program is perfect. Susan Baker is a great speaker. She knows how to convey every single idea to different individuals from different companies in a meaningful way.”
Rowena D. Columbano
Head Nurse
Robert Wood Johnson University Hospital
New Brunswick, NJ
“I liked everything about this presentation.”
Billie Ann Massie RN C
Nurse Manager
MedCentral Health System
Mansfield, OH
“Real-to-life program. Easy to incorporate her ideas into everyday use and to have staff buy in. Excellent!”
Paula Fellers
Unit Manager
Alle-Kiski Medical Center
Natrona Heights, PA
“Excellent. I liked the tips to deal with expectations of patients and her scenarios.”
Pam Goines
Nurse Manager
MedCentral Health System
Shelby, OH
“The handout is a great tool for staff education – very enlightening!”
Ann Ledger
Nurse Manager
Pocono Medical Center
East Strousburg, PA
“Excellent. I enjoyed learning ways to handle difficult patients and staff. This informative program is a must for every manager.”
Marie Uly RN BSN
Newark Beth Israel Medical Center
Roseland, NJ
“Susan was great. Examples were real life stuff. Thanks!”
Marty Gray
Director of Nursing
Wyandot Memorial Hospital
Upper Sandusky, OH
“Enjoyed Susan’s content, pleasant presentation, and humor.”
Darlene Rinehart
Perinatal Nurse Manager
MedCentral Health System
Shelby, OH
“Engaging, helpful.”
Carrie Kazmirek
Assistant Nurse Manager
JFK Medical Center
South Amboy, NJ
“This dynamic program was informative and very interesting. It offered realistic solutions. The entire program was excellent."
Ellen Brummer, RN
Nurse Manager, Clinical Care Unit
Jersey City Medical Center
Jersey City, NJ
“Thanks. This program was well presented and provided excellent ideas to work on. Susan showed that she really enjoys what she does.”
Susan B. Tavener, RN
Clinical Manager
Health South Rehabilitation Hospital
Toms River, NJ
“Susan’s presentation re-starts the momentum for improving service.”
Therese Boruta
Nurse Manager PICU/PEDS
Jersey City Medical Center
Jersey City, NJ
“I came expecting to learn about ‘the difficult people’ and really gained a lot of insight into how I am dealing with these situations. I came away with fabulous ideas of how to improve my own approach and help my staff increase morale. Thank you!”
Karen Simpson
Patient Care Manager
Norwalk Hospital
Norwalk, CT
“Susan is very engaging and funny. Very good ideas!”
Jamie McRoberts RN
Luther Midelfort
Eau Claire, WI
“I really enjoyed the no-cost, no-time tips and the group participation. Susan offered great suggestions that I will share with my co-workers.”
Amanda Hazelton, LPN
Luther Midelfort
Eau Claire, WI
“Practical ideas with usable solutions”
Jessica Balrisch, NP
MedCenter One
Bismarck, ND
“I enjoyed Susan’s easy-to-understand examples on how to talk with patients.”
Jody Dobronsky RN
Alle-Kiski Medical Center
Natrona Heights, PA
“I want to share her practical examples with staff who were unable to attend.”
Theresa Davis RN
Alle-Kiski Medical Center
Natrona Heights, PA