Products

Higher HCAHPS Scores

How to increase patients’ willingness to recommend
your organization.

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Split Second Kindness

Make a difference even when you have too much to do and too little time.

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I'm Sorry to Hear That...

How to respond to complaints about a hospital, physician practice or home care.

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Credibility and Likeability Makeover

Behaviors that demonstrate competence and caring, and role plays to turn your team’s knowledge into skills.

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