“I’m Sorry To Hear That…”

Real Life Responses to Patients’ 101 Most Common Complaints About Health Care

When your colleagues are more confident about what to say when someone complains, they’re more willing to encourage patients to speak up. You can use  “I’m Sorry to Hear That…” Real Life Responses to Patients’ 101 Most Common Complaints About Health Care to build that confidence. The book features over 300 ready-to-use responses to the most frequent complaints health care practitioners and staff face every day.

I'm Sorry To Hear That

Cost: $16.95

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