Resources
Articles
Your Patient or Your Guest?
by Susan Keane Baker
Do you consider your patients your guests? Think about the process you follow when you invite guests to your home. Read More | Browse All Articles
Do You Encourage or Discourage Quality Service?
by Susan Keane Baker
One day, my ten year old son Thomas asked me to drive him to the store to purchase a folder for a report due at school the next day. I was busy finishing a project and replied, "I have to get a workbook to the FedEx drop-off box by 6:00 p.m. and the stationery store closes at six, so we’ll go later." Read More | Browse All Articles
Tips
How to inspire trust
- Keep your promises.
- Use appropriate touch.
- Put yourself in your patient's place.
- Protect patient confidentiality.
- Provide orientation for new patients.
- Find out what your patient needs first.
- Be conspicuously obvious about following standard precautions.