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Do You Encourage or Discourage Quality
Service?
B y Susan Keane Baker
One day, my ten year old son Thomas
asked me to drive him to the store
to purchase a folder for a report
due at school the next day. I was
busy finishing a project and replied,
"I have to get a workbook to
the FedEx drop-off box by 6:00 p.m.
and the stationery store closes at
six, so we’ll go later."
Read More | Browse
All Articles
Your Patient Or Your Guest?
By Susan Keane Baker
Do you consider your patients your
guests? Think about the process you
follow when you invite guests to your
home. Read
More | Browse
All Articles
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| Tips |
How to inspire trust
| • |
Keep your promises.
|
| • |
Use appropriate
touch. |
| • |
Put yourself in
your patient’s
place. |
| • |
Protect patient
confidentiality. |
| • |
Provide orientation
for new patients. |
| • |
Find out what your
patient needs first. |
| • |
Be conspicuously
obvious about following
standard precautions. |
Read
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