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Managing Patient Expectations
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Quick Tips For Better Documentation
by Susan Keane Baker

  1. Don't sign or countersign documented records without reading them, or at least having an "editor" read them first.


  2. Note the prescriptions the patient is taking that are prescribed by other clinicians.


  3. Resist the temptation to make egotistical remarks. Don't take credit for favorable outcomes unless you walso want to take blame for poor outcomes.


  4. Document care provided to other clinicians' patients. Consider keeping a log of telephone calls that can be filed by date. If you are called upon to remember the advice you gave while covering for another clinician's patient, you will be able to retrieve your written documentation quickly.


  5. Document clinician review and patient notification of test results. Notifying patients of normal as well as abnormal test results is a risk management safety net for you as well as your patient.


  6. Don't make entries that make the patient sound sicker than he or she is. You may want to do this in order to justify a diagnostic test, an extra day in the hospital or admission to an extended care facility. Care given by subsequent health care professionals may not be in the patient's best interst as a result of the inaccurate entry.


  7. Date and time your entries. Some professionals are conscientious about writing the month and day, but leave off the year.


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