Resources
Tip Sheets
Tip Sheets by Susan Keane Baker
6 Tips for Making Your Patient Education Pieces Easier to Understand
Quick Tips For Effective Noontime Meetings
How To Inspire Trust
Confidentiality Do’s And Don’ts
How To Encourage Patient Follow-Through
Interview Questions To Help You Assess Customer Service Skills
Favorite Quotations About Realistic Expectations
Handwashing (Adobe Acrobat reader required)
Tips To End Visits And Telephone Calls
Quick Tips for Better Documentation
Five Ways To Satisfy Patients In Less Time
6 Quick Tips on Telephone Skills
Sign check-up: Is it time to change the sign?
Twenty strategies for Communicating with Patients with Dementia
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6 Kelley Green, New Canaan, CT 06840 Telephone: 203-966-4880 Fax: 203-972-8410, susan@susanbaker.com
