Site Map
Pages
- Home
- Meet Susan
- Presentations
- Resources
- Articles
- Action Ideas for Increasing Staff Participation at Meetings
- For the Smile-Challenged: Why a Smile Matters
- What Not to Do When a Patient Visit is Ending
- Patient Satisfaction Makeovers
- How to Get the Most Out of a First Patient Visit
- No One Dies Alone
- How Front-Line Staff Show Courtesy Even When Under Pressure
- Action Ideas For Improving Employee Motivation
- Do You Encourage or Discourage Quality Service?
- Terminating the Physician-Patient Relationship
- How to Encourage Positive Word of Mouth for Your Medical Practice
- The Successful Office Practice
- How To Make Waiting Time More Enjoyable For Your Patients
- Your Patient Or Your Guest?
- Resources To Help You Care For Patients Who Don't Read
- First Impression Checklist
- Five Statements Customers Never Want To Hear
- What was your name again?
- How To Respond To An Angry Complaint
- Do's And Don'ts Of Comment Cards
- Why Patients Don't Buy In
- Featured Interview
- How Your Environment Affects Patients' Perceptions
- Building Name Recognition
- Advanced Strategy: What you can learn from a hair salon about winning and keeping patients
- 6 Tips for Handling Patient Complaints
- Tip Sheets
- 6 Tips for Making Your Patient Education Pieces Easier to Understand
- Quick Tips For Effective Noontime Meetings
- How To Inspire Trust
- Confidentiality Do's And Don'ts
- How To Encourage Patient Follow-Through
- Interview Questions To Help You Assess Customer Service Skills
- Favorite Quotations About Realistic Expectations
- Handwashing
- Tips To End Visits & Telephone Calls
- Quick Tips For Better Documentation
- Five Ways To Satisfy Patients In Less Time
- 6 Quick Tips on Telephone Skills
- Is it time to change the sign?
- Twenty strategies for Communicating with Patients with Dementia
- Newsletter
- Book Recommendations
- Links
- Articles
- Book Info: Managing Patient Expectations
- Meeting Planners
- FAQs
- Contact Susan