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Why Susan?
Susan Keane Baker is an expert in service
quality, risk management and patient relations.
She speaks to more than 100 groups each
year, and consistently receives high marks
for her energetic delivery, practical advice
and professionalism. Susan has been the
top rated speaker at a number of national
conferences including the American Medical
Association’s Leadership Conference
and the American Academy of Family Physician’s
Leadership Conference.
Her clients are almost exclusively health
care organizations and hospitals. She has
more than twenty years of experience in
the health care industry and has served
as Vice President at hospitals in New York
and Connecticut, focusing on service excellence
and continuous quality improvement. She
is a respected author and speaker, and knowledgeable
about the needs of caregivers and their
support staffs.
Susan’s book, Managing
Patient Expectations: The Art of Finding
and Keeping Loyal Patients has
been # 3 on Amazon.com’s list of 100
top sellers in the general medicine category.
Her articles have been published in many
health care publications, including
American Medical News, Advance for Nurses,
Advance for Nurse Practitioners, Advance
for Physician Assistants, Arizona Medicine,
Connecticut Medicine, Family Practice Management,
Family Practice News, Healthcare Review,
Journal of the American Association of Occupational
Health Nurses, Journal of Medical Office
Management, Medical Practice Communicator
Twenty
of her articles are available on this website.
Susan presents high-content, inspiring
programs that motivate her audiences to
implement the practical low-cost, no-times
strategies she shares. People leave her
programs with a renewed sense of how what
they do truly makes a difference in the
lives of others. Browse this web site to
see how she can be a resource for your organization.
To review conference evaluations, please
click here.
Are you considering sponsorship
for your event? Here are two resources
for you:
>>
How to Find Sponsorship for Your Educational
Event
>>
Sample letter requesting sponsorship
What does it cost to have Susan
speak for your group?
>> Fee Schedule and examples
What’s the next step?
Call or
email Susan to discuss your needs
and select a date.
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