Susan Keane Baker: Speaking of Exceptional Patient Care
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Tip Sheets: Quick ideas to consider for everyday challenges in health care

Tips to end visits and telephone calls

  1. Give a warning. "Mr. Johnson, we have just a few minutes left today. Is there another question I can answer for you before we end?"


  2. Begin to speak in the past tense. "It’s been lovely speaking with you."


  3. Express regret. "I’ve enjoyed our discussion, and am sorry that I have to hang up now in order to take some other calls."


  4. Convey that it’s not the end. "Mr. Dickens, I’m looking forward to hearing more about your new boat when you come in for your visit."



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