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Susan Keane Baker
Speaking of Exceptional Patient Care
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Telephone Rapport
Books
Higher HCAHPS Scores: The Willing To Recommend Approach
Split Second Kindness – Making a Difference When Time is Limited
I’m Sorry To Hear That…
The Credibility/Likeability Makeover
Webinars
Caring Minute
Self-Assessment
I’m Sorry To Hear That
I’m Sorry To Hear That…
