What if every patient thought she was your favorite patient?
Would she be easier to care for?
Would she be more likely to follow through?
Would she give you the highest ratings on HCAHPS surveys?
Would she enthusiastically recommend you?
Split-Second Kindness is a passport-sized book filled with techniques that make a difference for patients, even when time is limited. Practitioners are reminded of what can be accomplished in two minutes, one minute, thirty seconds or ten seconds.
“I shared copies of this book with everyone in my department. I thought our customer service was great before, but this tool has made us even better. It only takes a moment to make a difference in someone’s life, and Split-Second Kindness provides the inspiration and techniques necessary to hardwire this behavior into an everyday act.”
Director of Rehabilitation / ACO Champion
Hills & Dales General Hospital
Cass City, MI
Split-Second Kindness describes more than one hundred patient-centered, yet time-efficient interactions with patients.
At the end of their careers, most clinicians won’t reflect on the number of tests processed or procedures performed, but on the lives they touched and the differences they made.
Kindness is what brings meaning to even brief relationships. Split-Second Kindness helps create the memorable patient experiences that change peoples’ lives for the better.
Split-Second Kindness is an ideal Nurses Week or Hospital Week gift for your colleagues.
If you’re ready to provide a resource for more memorable patient and employee experiences, order now.
If you would like to purchase multiple copies, the cost is:
50-100 copies: $7.95 ea
101-1000 copies: $6.95 ea
1001- 5000 copies: $5.95 ea