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Susan Keane Baker

Speaking of Exceptional Patient Care

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    • Higher HCAHPS Scores: The Willing To Recommend Approach
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Books by Susan Keane Baker

Higher HCAHPS Scores:  The Willing To Recommend Approach

Higher HCAHPS Scores: The Willing To Recommend Approach

The Credibility/Likeability Makeover

The Credibility/Likeability Makeover

I’m Sorry To Hear That…

I’m Sorry To Hear That…

Split Second Kindness – Making a Difference When Time is Limited

Split Second Kindness – Making a Difference When Time is Limited

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