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Susan Keane Baker
Speaking of Exceptional Patient Care
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Higher HCAHPS Scores: The Willing To Recommend Approach
Split Second Kindness – Making a Difference When Time is Limited
I’m Sorry To Hear That…
The Credibility/Likeability Makeover
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Books by Susan Keane Baker
Higher HCAHPS Scores: The Willing To Recommend Approach
The Credibility/Likeability Makeover
I’m Sorry To Hear That…
Split Second Kindness – Making a Difference When Time is Limited
