• Skip to main content
  • Skip to primary sidebar

Susan Keane Baker

Speaking of Exceptional Patient Care

  • Home
  • Telephone Rapport
  • Books
    • Higher HCAHPS Scores: The Willing To Recommend Approach
    • Split Second Kindness – Making a Difference When Time is Limited
    • I’m Sorry To Hear That…
    • The Credibility/Likeability Makeover
  • Webinars
  • Caring Minute
  • Self-Assessment

caring minute

How To Appreciate Your Patients

People stay where they are appreciated. People respond to appreciation, even in trying circumstances. Test this yourself. The next time your spouse or significant other complains about feeling stressed, listen patiently and then say “Chris, I want you to know how much I appreciate all you are doing for us.” By the way, this works […]

Primary Sidebar

What I’ve been writing about

  • Caring Minute:  3 Best Ways to Create a Sense of Belonging, Ranked
  • Caring Minute:  Eye Roll on the Telephone
  • Caring Minute:  You’re Working at the Front Desk
  • Caring Minute:  Your 30 Second Challenge
  • Caring Minute:  Toward Acceptance
  • Caring Minute:  The LAG Technique

Follow me on Twitter

Tweets by @susankb
179 South Avenue, New Canaan, CT, 06840 p:203-966-4880 or email
Copyright © 2023, Susan Keane Baker