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Susan Keane Baker

Speaking of Exceptional Patient Care

  • Home
  • Telephone Rapport
  • Books
    • Higher HCAHPS Scores: The Willing To Recommend Approach
    • Split Second Kindness – Making a Difference When Time is Limited
    • I’m Sorry To Hear That…
    • The Credibility/Likeability Makeover
  • Webinars
  • Caring Minute
  • Self-Assessment

Contact Susan

Contact Susan

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What I’ve been writing about

  • Caring Minute:  3 Best Ways to Create a Sense of Belonging, Ranked
  • Caring Minute:  Eye Roll on the Telephone
  • Caring Minute:  You’re Working at the Front Desk
  • Caring Minute:  Your 30 Second Challenge
  • Caring Minute:  Toward Acceptance
  • Caring Minute:  The LAG Technique

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179 South Avenue, New Canaan, CT, 06840 p:203-966-4880 or email
Copyright © 2023, Susan Keane Baker