“Confidence to do the right thing, accountability to get it done.”
Exceptional people don’t hesitate to do the right thing. They don’t hesitate to reach out to others with openness, kindness and concern. Exceptional leaders help colleagues to act on their very best intentions. .
In order to make responsiveness to patients, families and co-workers expected and routine, you have to rely on choices your staff members make in each moment of communication.
And because you can’t be everywhere at once, you need tools that provide accountability and support to help others act on their best intentions.
Discussion will include:
- Three factors that influence discretionary effort and how you can use these factors to inspire your colleagues
- Best practices of leaders who inspire and energize people about service
- Keys to compassionate, reassuring and personal care
- Overcoming the obstacles to consistent rounding with staff
- A listening tool to help you listen more effectively while helping staff members take ownership of solutions.
- Accountability tools you can implement tomorrow
In this dynamic session, leaders will receive tools to reinforce responsiveness to patients, physicians and co-workers.
“If you want the service provided by your team to reflect your mission, vision and values, as well as your commitment to excellence, this is the program for you.”
“What I liked best were Susan’s “short” solutions/ideas – they are great. She also taught us the skills to use in real teaching at work.”
President & CEO
Baxter Regional Medical Center
Mountain Home, Arkansas
“Susan provided practical, useful ideas that we can use easily and immediately.”
Vice President, Support Services
Terrebone General Medical Center
“Thank you. Susan’s mix of humor and informaton kept me captivated. It was so well organized and captivating that it could have gone longer.”
DDS of Connecticut
“I especially liked the definite examples of how to implement these tools at work.”
Manager, Patient Access
“Susan provided great information on how to be an effective empathetic and supportive leader for staff members and patients.
Patient Care Director, Obstetrics
New York, NY
I hope this sparks your interest and makes you think: “This is what our organization needs right now.”
You can call me at 203-966-4880 or email susan (at) susanbaker (dot) com to discuss your upcoming webinar or event.