Patient retention, referrals and the personal rewards of working in health care are closely linked to the quality of relationships developed with patients and their families.
Where do expectations come from? How do expectations affect perceptions?
Managing expectations is a process of helping people know how to be right and when to be satisfied, through word-of-mouth commentary, advertising, first impressions and responsive communication.
How can you manage unrealistic expectations in a way that satisfies your patient and preserves your relationship?
Attend this program to expand your knowledge about how to increase patient trust, confidence and follow-through.
“It was real, practical and engaging; practical tools, strategies. Thoroughly enjoyed it. So loved the analogies.”
Director of Patient Access
Albany Medical Center, NY
“Very well done and informative. I liked the group involvement.”
Guest Service Supervisor
Sheridan Memorial Hospital, WY
“Love the tools Susan shared with us about developing compassion.”
New York, NY
“I liked the content and the manner in which it was presented. It was so relevant to what is most important in my practice. Best speaker of any of the conferences I have been to.”
Paoli Hematology & Oncology
I hope this sparks your interest and makes you think: “This is what our organization needs right now.”
You can call me at 203-966-4880 or email susan (at) susanbaker (dot) com to discuss your upcoming webinar or event.