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Susan Keane Baker
Speaking of Exceptional Patient Care
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Higher HCAHPS Scores: The Willing To Recommend Approach
Split Second Kindness – Making a Difference When Time is Limited
I’m Sorry To Hear That…
The Credibility/Likeability Makeover
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Split Second Kindness
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The Credibility/Likeability Makeover
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19.95
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Higher HCAHPS Scores: The Willing To Recommend Approach
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79.00
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