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Susan Keane Baker
Speaking of Exceptional Patient Care
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Telephone Rapport
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Higher HCAHPS Scores: The Willing To Recommend Approach
Split Second Kindness – Making a Difference When Time is Limited
I’m Sorry To Hear That…
The Credibility/Likeability Makeover
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Telephone Rapport
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Telephone Rapport 1-50
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397.00
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Telephone Rapport 51-250
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597.00
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Telephone Rapport 251-1000
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797.00
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Telephone Rapport 1001+
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1,397.00
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