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Susan Keane Baker

Speaking of Exceptional Patient Care

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    • Higher HCAHPS Scores: The Willing To Recommend Approach
    • Split Second Kindness – Making a Difference When Time is Limited
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    • The Credibility/Likeability Makeover
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Split Second Kindness

$8.95

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Bulk deal
Quantity Discount Discounted price
50 - 100 $1.00 $7.95
101 - 1000 $2.00 $6.95
1001 + $3.00 $5.95
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  • Product from the list: Split Second Kindness
Category: Books
  • Description

Description

Making a Difference When Time is Limited: Split-Second Kindness is a pocket manual of techniques that can be used whenever a healthcare professional has only 2 minutes to build rapport with a patient. Or 1 minute. Or 30 seconds. Or 10 seconds.

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What I’ve been writing about

  • Caring Minute:  3 Best Ways to Create a Sense of Belonging, Ranked
  • Caring Minute:  Eye Roll on the Telephone
  • Caring Minute:  You’re Working at the Front Desk
  • Caring Minute:  Your 30 Second Challenge
  • Caring Minute:  Toward Acceptance
  • Caring Minute:  The LAG Technique

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179 South Avenue, New Canaan, CT, 06840 p:203-966-4880 or email
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