Life doesn’t always go the way we want it to.
Whether it is an encounter with a difficult person, a difficult day, or an unwanted change, the cactus in our lives can take a toll.
Some people are harder to care for than others. When people don’t get what they want or expect, the result can be attitudes or behavior you find difficult.
You can’t prevent every issue, but you can recover faster and better by using the strategies that will be discussed in this program.
How can patient experience be enhanced? Through strategies and dialogue for interactions with the “personality-challenged” folks in your life.
Discussion will include:
- Why are people difficult? 3 reasons.
- How to use empathy and tact even when under pressure.
- How to make a difference, even in brief relationships.
- Receive tips to help maintain a positive attitude, even on busy days.
“I attended Susan’s program last year and pull out my notes from time to time when I am feeling burned out and need some ideas to motivate me and my staff.”
Crozer Medical Associates
Crum Lynne, Pennsylvania
“Quick moving, great ideas, wonderful ideas, great examples. This was one of my favorite classes. Fast moving and kept my attention the whole time. Great ideas to bring back to my team.”
Member Services Representative
“I liked the way you engaged with the audience, used humor and the different methods you presented. Learned great ideas to use in both my professional and personal life.”
Annemarie Mariani, CHAM
Network Director of Patient Access
St. Luke’s University Health Network
I hope this sparks your interest and makes you think: “This is what our organization needs right now.”
You can call me at 203-966-4880 or email susan (at) susanbaker (dot) com to discuss your upcoming webinar or event.