Susan Keane Baker

As a keynote speaker and retreat leader, I bring 17+ years experience as a hospital vice president and published  author, plus a mega-dose of practical ideas to implement.  Momentum is easier when you take your next steps quickly.

“I liked the way you engaged with the audience, used humor and the different methods you presented.  Learned great ideas to use in both my professional and personal life.”

Annemarie Mariani, CHAM
Network Director of Patient Access
St. Luke’s University Health Network
Bethlehem, Pennsylvania

“Interactive, realistic, meaningful. Excellent job! Thank you for breathing new life into why I do what I do.”

Lorelle Wuerz
Patient Care Director, Surgical ICU NewYork-Presbyterian/Weill Cornell

“Excellent presentation skills, visuals, connection with audience and modeling what you taught. Exceeded my expectations. One of the best presentations ever!”

Mary Diles
Assistant Director
System Nursing Development
Baptist Health, Little Rock

Here’s what I’m currently offering:

• Managing Patient Expectations
• Great Leaders Help Others Act On Their Best Intentions
• Higher HCAHPS Scores:  The Willing To Recommend Approach
• The World is Full of Cactus, But We Don’t Have to Sit On It

I hope this sparks your interest and makes you think: “This is what our organization needs right now.”

You can call me at 203-966-4880 or email susan@susanbaker.com to discuss your upcoming event.

Frequently Asked Questions About Webinars

How long are your presentations?


Most of my clients choose 45 minutes of content and 15 minutes for questions and answers.   Shorter or longer presentations are easily arranged.

Why should we choose you?


I hold the designation of Certified Speaking Professional (CSP) from the National Speakers Association. This is the highest earned designation of the speaking profession. I have a solid track record of delivering outstanding presentations that provide practical content in an interesting and memorable way.

How does the webinar process work?

I can provide the webinar technology using the Zoom platform.  If your organization or association has an established webinar platform, we can use that as well.

How much do you charge?

The charge for a webinar is $1000.  Customized webinars that incorporate your mission, values and best practices from your organization and website are $1500.

Will we receive a recording of the webinar after the event?

Yes, absolutely!  In fact, the “Managing Patient Expectations” recording could be an excellent tool for your new employee orientation.

Do you provide learning materials or handouts?

Yes, a learning guide is prepared to best meet the needs of your group.

What is the next step to have you present a webinar for our organization?

Call 203-966-4880 or email susan@susanbaker.com to select a date. To finalize an agreement, two things are needed:

• A signed program agreement.
• A 50% deposit to confirm the date.

Additional questions?

Please call me at 203.966.4880 or send an email to susan@susanbaker.com.