Which can you adapt for your organization?
Becker's Hospital Review published a list of hospitals patients are most likely to recommend in every state using Hospital Consumer Assessment of Healthcare Providers and Systems data from CMS.
CMS' recommended hospital star rating is based on patients' responses to the question, "𝗪𝗼𝘂𝗹𝗱 𝘆𝗼𝘂 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱 𝘁𝗵𝗶𝘀 𝗵𝗼𝘀𝗽𝗶𝘁𝗮𝗹 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗳𝗿𝗶𝗲𝗻𝗱𝘀 𝗮𝗻𝗱 𝗳𝗮𝗺𝗶𝗹𝘆?"
These five hospitals in Oregon made the list. How many of their techniques are in place - or could be adapted - for your organization?
𝟭. 𝗦𝗮𝗳𝗲𝘁𝘆 𝗮𝗻𝗱 𝗽𝗮𝘁𝗶𝗲𝗻𝘁 𝗽𝗿𝗲𝗳𝗲𝗿𝗲𝗻𝗰𝗲𝘀 - 𝗣𝗲𝗮𝗰𝗲 𝗛𝗮𝗿𝗯𝗼𝗿 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 𝗖𝗲𝗻𝘁𝗲𝗿
Patients can elect DNA (Do not announce) status and no information will be given to callers, visitors, including immediate family.
https://www.peacehealth.org/hospitals/peace-harbor-medical-center/guest-services/during-your-stay
𝟮. 𝗔𝗜 𝘁𝗼 𝗴𝗶𝘃𝗲 𝗽𝗿𝗮𝗰𝘁𝗶𝘁𝗶𝗼𝗻𝗲𝗿𝘀 𝗺𝗼𝗿𝗲 𝘁𝗶𝗺𝗲 𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝗼𝗻 𝗽𝗮𝘁𝗶𝗲𝗻𝘁𝘀 - 𝗦𝘁. 𝗖𝗵𝗮𝗿𝗹𝗲𝘀 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 𝗖𝗲𝗻𝘁𝗲𝗿
With a patient’s permission, DAX, an AI-powered ambient clinical documentation tool, is used to reduce documentation burden and allow clinicians to focus more fully on their patients.
https://stcharleshealthcare.org/news/ai-tool-helps-providers-be-more-human
3. 𝗟𝗲𝗮𝗱𝗲𝗿 𝗮𝗰𝗰𝗲𝘀𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 - 𝗖𝗛𝗜 𝗦𝘁. 𝗔𝗻𝘁𝗵𝗼𝗻𝘆 𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹
Some services, including Emergency Services, feature the division manager’s name, photograph, and contact information, which supports staff recognition and allows concerns to be addressed promptly, reducing the likelihood of negative online reviews.
https://www.sahpendleton.org/services/emergency-care
4. 𝗛𝗲𝗮𝗹𝗶𝗻𝗴 𝗴𝗮𝗿𝗱𝗲𝗻 - 𝗦𝗮𝗺𝗮𝗿𝗶𝘁𝗮𝗻 𝗟𝗲𝗯𝗮𝗻𝗼𝗻 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗛𝗼𝘀𝗽𝗶𝘁𝗮𝗹
Patients value quality care over superficial amenities. However, an interesting, unique, or heartfelt amenity can inspire a conversation about a good care experience. Helping people feel relaxed promotes abstract thinking, says Michael Tuan Pham, Business Professor at Columbia University. Abstract thinking causes consumers to focus on the value of an experience
https://samhealth.org/news/lebanon-healing-garden-summer-events/
5. 𝗧𝗵𝗲 𝗦𝘁𝗼𝗿𝘆 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗣𝗼𝗱𝗰𝗮𝘀𝘁 - 𝗔𝗱𝘃𝗲𝗻𝘁𝗶𝘀𝘁 𝗛𝗲𝗮𝗹𝘁𝗵 𝗧𝗶𝗹𝗹𝗮𝗺𝗼𝗼𝗸
Japhet De Oliveira hosts leaders who share their philosophies, career paths, and expectations. By clearly communicating what the organization values, teams deliver care more consistently—an essential driver of patients’ willingness to recommend their hospital.
https://www.adventisthealthstory.org/story/introduction
