Which can you adapt for your organization?
Becker's Hospital Review published a list of hospitals patients are most likely to recommend in every state using Hospital Consumer Assessment of Healthcare Providers and Systems data from CMS.
CMS' recommended hospital star rating is based on patients' responses to the question, "๐ช๐ผ๐๐น๐ฑ ๐๐ผ๐ ๐ฟ๐ฒ๐ฐ๐ผ๐บ๐บ๐ฒ๐ป๐ฑ ๐๐ต๐ถ๐ ๐ต๐ผ๐๐ฝ๐ถ๐๐ฎ๐น ๐๐ผ ๐๐ผ๐๐ฟ ๐ณ๐ฟ๐ถ๐ฒ๐ป๐ฑ๐ ๐ฎ๐ป๐ฑ ๐ณ๐ฎ๐บ๐ถ๐น๐?"
These five hospitals in Oregon made the list. How many of their techniques are in place - or could be adapted - for your organization?
๐ญ. ๐ฆ๐ฎ๐ณ๐ฒ๐๐ ๐ฎ๐ป๐ฑ ๐ฝ๐ฎ๐๐ถ๐ฒ๐ป๐ ๐ฝ๐ฟ๐ฒ๐ณ๐ฒ๐ฟ๐ฒ๐ป๐ฐ๐ฒ๐ - ๐ฃ๐ฒ๐ฎ๐ฐ๐ฒ ๐๐ฎ๐ฟ๐ฏ๐ผ๐ฟ ๐ ๐ฒ๐ฑ๐ถ๐ฐ๐ฎ๐น ๐๐ฒ๐ป๐๐ฒ๐ฟ
Patients can elect DNA (Do not announce) status and no information will be given to callers, visitors, including immediate family.
https://www.peacehealth.org/hospitals/peace-harbor-medical-center/guest-services/during-your-stay
๐ฎ. ๐๐ ๐๐ผ ๐ด๐ถ๐๐ฒ ๐ฝ๐ฟ๐ฎ๐ฐ๐๐ถ๐๐ถ๐ผ๐ป๐ฒ๐ฟ๐ ๐บ๐ผ๐ฟ๐ฒ ๐๐ถ๐บ๐ฒ ๐ณ๐ผ๐ฐ๐๐๐ฒ๐ฑ ๐ผ๐ป ๐ฝ๐ฎ๐๐ถ๐ฒ๐ป๐๐ - ๐ฆ๐. ๐๐ต๐ฎ๐ฟ๐น๐ฒ๐ ๐ ๐ฒ๐ฑ๐ถ๐ฐ๐ฎ๐น ๐๐ฒ๐ป๐๐ฒ๐ฟ
With a patientโs permission, DAX, an AI-powered ambient clinical documentation tool, is used to reduce documentation burden and allow clinicians to focus more fully on their patients.
https://stcharleshealthcare.org/news/ai-tool-helps-providers-be-more-human
3. ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ ๐ฎ๐ฐ๐ฐ๐ฒ๐๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ - ๐๐๐ ๐ฆ๐. ๐๐ป๐๐ต๐ผ๐ป๐ ๐๐ผ๐๐ฝ๐ถ๐๐ฎ๐น
Some services, including Emergency Services, feature the division managerโs name, photograph, and contact information, which supports staff recognition and allows concerns to be addressed promptly, reducing the likelihood of negative online reviews.
https://www.sahpendleton.org/services/emergency-care
4. ๐๐ฒ๐ฎ๐น๐ถ๐ป๐ด ๐ด๐ฎ๐ฟ๐ฑ๐ฒ๐ป - ๐ฆ๐ฎ๐บ๐ฎ๐ฟ๐ถ๐๐ฎ๐ป ๐๐ฒ๐ฏ๐ฎ๐ป๐ผ๐ป ๐๐ผ๐บ๐บ๐๐ป๐ถ๐๐ ๐๐ผ๐๐ฝ๐ถ๐๐ฎ๐น
Patients value quality care over superficial amenities. However, an interesting, unique, or heartfelt amenity can inspire a conversation about a good care experience. Helping people feel relaxed promotes abstract thinking, says Michael Tuan Pham, Business Professor at Columbia University. Abstract thinking causes consumers to focus on the value of an experience
https://samhealth.org/news/lebanon-healing-garden-summer-events/
5. ๐ง๐ต๐ฒ ๐ฆ๐๐ผ๐ฟ๐ & ๐๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ ๐ฃ๐ผ๐ฑ๐ฐ๐ฎ๐๐ - ๐๐ฑ๐๐ฒ๐ป๐๐ถ๐๐ ๐๐ฒ๐ฎ๐น๐๐ต ๐ง๐ถ๐น๐น๐ฎ๐บ๐ผ๐ผ๐ธ
Japhet De Oliveira hosts leaders who share their philosophies, career paths, and expectations. By clearly communicating what the organization values, teams deliver care more consistentlyโan essential driver of patientsโ willingness to recommend their hospital.
https://www.adventisthealthstory.org/story/introduction
