Proven Ideas From America's Most Recommended Hospitals

A kind reviewer (and CPA) posted on Amazon:

"This book translates HCAHPS willingness-to-recommend scores into something every chief nursing officer and chief patient experience officer can actually act on. The book is grounded in proven examples from large to small health systems across the country. Excellent read!"

Readers will learn how to:

• Ask for survey completion.

• Have more testimonials this week.

• Structure consistently kind patient experiences.

• Earn higher patient experience scores in the areas patients notice most.

• Identify and recognize the ambassadors already championing your hospital.

• Spread recommendations like confetti — across your organization and community.

Recommended delivers practical strategies that make a difference.