Misheard information is no laughing matter. Practical tips for better enunciation.
“Thank you doc, I’ve never felt better. I took all of your advice!”
“What advice?” the physician replied, seeing the young woman on his
84-year-old patient’s arm.
”You told me to find a hot momma and be cheerful!”
“No” the physician shouted: ”I said: “You have a heart murmur and be careful!”
An old joke, but every healthcare professional knows that misheard information is no laughing matter.
Perhaps you’ve reviewed the seven tips for people with hearing difficulties, here in the Extras section. The tips are directly tied to the HCAHPS question on how often patients feel things were explained in a way they could understand.
Now we shift to articulation and enunciation.
"Tip #4 is the one I practice most often — it's easy enough to work on during a commute.
Tip #9 yields immediate results and makes for a fun, memorable moment at your next huddle or team meeting.
