Proven Ideas From America's Most Recommended Hospitals
Split-Second Kindness: Making a Difference When Time is Limited
Your colleagues care about patients. This pocket-size book gives them the words, gestures, and micro-moments to show it — consistently, even on the busiest, hardest days.Split-Second Kindness: Making a Difference When Time is Limited is organized around something every caregiver knows: time is short. So each page offers kindness techniques sorted by how long they take — two minutes, one minute, thirty seconds, and ten seconds.
Open to any page and find something to use for a positive patient experience.For the cost of a good cup of coffee, each member of your team gets a resource they'll return to again and again — one that reinforces the human connection at the heart of patient care.
Split-Second Kindness is ideal for Nurses' Week recognition, new employee orientation, department in-services, patient experience training programs, and leadership rounding gift bags. Beautiful watercolor illustrations make it a pleasure to read, and its pocket size means it can go wherever your staff go.
Packets of 10 books: $89.50 Free shipping. Payment accepted by purchase order or check. To order, contact susan@susanbaker.com.
Connected: Practical Telephone Skills That Save Time and Improve Patient Experience
Coming Late 2026.
Respect and the Older Patient Experience: How to Lead a Transformational Workshop for Your Team.
Coming Early 2027
Older patients who feel respected recommend the organizations that cared for them.
Patient experience initiatives can be time consuming, but they don't have to be. Respect and the Older Patient Experience can be delivered to your team in less than an hour.
This guide changes that — outlining for you a very personal learning experience your team won't forget, and results that endure. Connect with me on LinkedIn to be the first to know when it's available.
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I write a weekly column on LinkedIn called Caring Minute. It’s a quick read about patient experience.
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